Looking for an Answer?

Here you can find the most frequently asked questions we receive about Shipping, Delivery, Payments, Security, Cancelation, Returns, Customer Service, etc.

Shipping & Delivery

All you need to know about Shipping and delivery can by find here!

Do you ship internationally?

How long will it take to get my package?

Do you have Free Shipping?

How can I check my order status?

Why I'm not getting any result from my tracking number?

Why didn't I receive all my items in my package?

What should I do if I provided a wrong shipping address?

What if the tracking information of my order isn’t showing movement for weeks or shows “returned to sender”?

What if the tracking number is saying delivered, but I have not received my order?

What do I do if I missed a delivery from the courier?

Payments & Security

These are the most frequently asked questions we receive about payments

What payment options do you offer?

Can I pay with my credit/debit card safely on your website?

How can I trust your store to protect my personal information?

Cancellations and Returns

You can read about Cancellations and returns in this section

Can I cancel my order?

Do you offer exchange or refund?

How do I return an item?

What if I received a defective/damaged item?

Customer Service

How can I contact you?

I would like to know more about your company